OPCOMMS HQ

We are a world leader in support services and customer relationship management for an exciting range of e-commerce and digital entertainment brands.

We offer the best solutions available – our dynamic, friendly and professional team is constantly rising to the challenges and opportunities that this fast-paced industry presents.

Are you looking to advance your career as part of a friendly, dynamic and innovative team?

Current opportunities

Who we are

We are a global leader in support services. Our truly diverse, friendly and professional team delivers a range of services from our Century City offices in Cape Town, South Africa.

We care about our people and have a great work culture in our teams. We recruit the brightest and the best and offer everyone opportunities to develop and grow professionally, with excellent career advancement routes across our teams.

We believe that a happy and cohesive team is the best foundation for delivering high quality work and that’s why we take care of our colleagues with private healthcare, tuition fee sponsorship, a first class work environment and much more!

20

Years

100

Staff

15

Countries

What we do

Relationship
Management

We serve customers all over the world on behalf of a range of e-commerce and digital entertainment clients. Always delivering an efficient and friendly experience: from finding effective solutions to actively managing Retention and Acquisition as well as Customer Loyalty, our team provides the highest quality customer service solutions for our clients.

Business
Intelligence

Our team of creative analysts works closely with our clients to provide detailed customer insights and analytics. Delivering accurate data and meaningful information that helps our clients to better understand their customers in real-time, build improved products and gain a key competitive advantage.

Risk Analysis &
Fraud Prevention

We use state of the art technology to protect our clients and their customers. With bespoke packages of risk-screening and query management through to advanced fraud detection, investigations and recovery services we ensure the safest of online environments across a range of e-commerce and digital entertainment products.

Financial
Operations

Our expert financial teams use their knowledge and experience to deliver an efficient and effective set of financial support services. We provide quality control, robust management reporting, statutory compliance services, treasury management and payment administration. The team also plays a key role in collaborating with Risk Analysis, Fraud Prevention and Business Intelligence.

Our values

Our values drive our decisions and are key to our ongoing success.

Teamwork

We are a diverse and collaborative team. We value our colleagues and customers. Most of all, we understand that an open and friendly relationship is key to our professional success.

We thrive on the energy and enthusiasm that a positive team dynamic provides. We know that a happy, cohesive team is an essential foundation for a high-performing team and we are always striving to improve.

We encourage innovation and give colleagues the freedom to make their own decisions in a friendly and supportive work environment.

Innovation

Working in a fast-paced environment, we strive to be at the leading edge of our industry - delivering the highest quality services for our customers.

Innovation and sound decision-making is at the heart of our business. We give our team the best tools to deliver their work and the freedom to explore different solutions.

We work hard to maintain a positive and supportive work culture for everyone so that our colleagues can excel and grow every day. We go the extra mile to overcome challenges and achieve our goals.

Craftmanship

Customer experience is at the heart of what we do – our teams always strive to improve our services through the best possible customer engagement.

We understand our customers and make solid, positive decisions based on excellent evidence and understanding of their needs and we constantly share customer insights with our clients to support their ongoing business improvement.

Our teams are encouraged to be innovative and constantly improve the customer experience that we offer - delivering the best possible results for our clients and their customers.

Why join us?

Everyone can be their best at OpComms

We have a great work environment, excellent training and progression opportunities and fantastic employee benefits – that’s why we are the best in the business.

Dynamic

We recruit ambitious, dynamic people and empower them to grow with us. We foster ongoing development and give people the best tools to do their job to the highest standards. We support our colleagues to progress with benefits such as our tuition fee sponsorship program. All of our job vacancies are open to internal candidates and more than one in three people advance to a more senior role in less than a year.

Friendly

At the heart of our business – we know that a happy, friendly team is essential and you will always have great people to work with. We value people’s priorities at home as well as work - our people receive great benefits, such as private health insurance, work transport and an employee support helpline.

Diverse

We are a diverse team and proud of it. We serve a wide range of clients and customers from around the world. We focus on what people can bring to the team. Whoever you are and whatever your background, there is a place for you with us.

Effective

We are transparent, collaborative and agile. With the right people, the right tools and our great work culture we offer the best service to our clients. We can do this because we are a great employer that inspires the best performance in our people. All of our colleagues have a performance and salary review every six months – with minimum salary increases of 10%.

We are a brilliant team

Are you a talented, creative and collaborative person looking for new opportunities?